Strong and effective communication skills are essential in a field where emotions often reach critical mass. Professionals must be equipped to help families process complex information intertwined with decision-making that can have a lifetime impact on both the potential donor family and those they have the ability to help through donation.
Teamwork is imperative for everyone involved. Surprisingly, one key aspect of communication is often overlooked or underrated by professionals in this field… the power and impact of listening.
When asked, most professionals will say that they are good active listeners. Listening has been shown to be essential to communicating respect for another person.
To test this claim, reflect on your own feelings. Have the student talk about their favorite holiday. Ask the class which skills they observed in the demonstration. Divide the class into pairs. Have each student speak for two minutes on the following topics or on other topics which you think are relevant. Instruct students to use active listening skills when they are not speaking. After two minutes have the partners switch roles.
Share with your partner an experience when you thought someone made assumptions about you. Share with your partner a time you made an assumption about someone and you were proven wrong. Share with your partner a conflict you successfully resolved.
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Worldwide Recognition. UoPeople in the Media. Contact Us. What is Active Listening? Active listening requires the following: Not interrupting Summarization Repeating what you hear back Picking up on body language Photo by Mimi Thian on Unsplash Why Active Listens Matters for Your Success When it comes to your success in education and the workplace, it will require active listening.
Other signs of active listening may include a slight slant of the head or resting the head on one hand. These reflective expressions can help to show sympathy and empathy in more emotional situations. Attempting to consciously mimic facial expressions i. The active listener will not be distracted and therefore will refrain from fidgeting, looking at a clock or watch, doodling, playing with their hair or picking their fingernails. It is perfectly possible to learn and mimic non-verbal signs of active listening and not actually be listening at all.
Although a strong signal of attentiveness, caution should be used when using positive verbal reinforcement. Although some positive words of encouragement may be beneficial to the speaker the listener should use them sparingly so as not to distract from what is being said or place unnecessary emphasis on parts of the message.
It is usually better to elaborate and explain why you are agreeing with a certain point. The human mind is notoriously bad at remembering details, especially for any length of time. However, remembering a few key points, or even the name of the speaker, can help to reinforce that the messages sent have been received and understood — i.
Remembering details, ideas and concepts from previous conversations proves that attention was kept and is likely to encourage the speaker to continue. During longer exchanges it may be appropriate to make very brief notes to act as a memory jog when questioning or clarifying later.
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